Professional Support Services

This page outlines the support services provided for the products supported by Sareen Software:-

TimeSheet Professional
Carpe Diem
Timeslips
OfficeTalk

TimeSheet Professional Support

If you have any questions on the annual maintenance and support plans available, please contact our sales team on +44 (0) 20 8423 8855 or email dsales@dsareen.com . For information on any of our services please call on +44 (0) 20 8423 8855 or email services@dsareen.com .

The following tools are provided to help you get the most out of TimeSheet Professional:

TimeSheet Professional Email Support

Support is available by email to TimeSheet Professional customers with current support contracts. Email the TimeSheet Professional support team at tspsupport@dsareen.com.

TimeSheet Professional Telephone Support

Support is provided by telephone to TimeSheet Professional customers with current support contracts, between the hours of 9:15am and 12:45pm and 2:15pm and 5:15pm Monday to Thursday and 9:15am and 12:45pm and 2:15pm and 4:45pm on Friday, UK standard time, and with the exception of public holidays. Call the TimeSheet Professional support team on +44 (0) 20 8423 8855.

TimeSheet Professional online support

You can register for and then access Best Software's online support for TimeSheet Professional at www.best-software.com/support/index.asp?cookies=ok . You will require your Best Software customer number to register. If you do not have this, please email tspsupport@dsareen.com to request it.

Carpe Diem Support

If you have any questions on the annual maintenance and support plans available, please contact our sales team on +44 (0) 20 8423 8855 or email dsales@dsareen.com . For information on any of our services please call on +44 (0) 20 8423 8855 or email services@dsareen.com .

The following tools are provided to help you get the most out of Carpe Diem:

Carpe Diem Email Support

Support is available by email to Carpe Diem customers with current support contracts. Email the Carpe Diem support team at cdsupport@dsareen.com.

Carpe Diem Telephone Support

Support is provided by telephone to Carpe Diem customers with current support contracts, between the hours of 9:15am and 12:45pm and 2:15pm and 5:15pm Monday to Thursday and 9:15am and 12:45pm and 2:15pm and 4:45pm on Friday, UK standard time, and with the exception of public holidays. Call the Carpe Diem support team on +44 (0) 20 8423 8855.

Carpe Diem Online Support

You can register for and then access Best Software's online support for Timesheet Professional at www.best-software.com/support/index.asp?cookies=ok . You will require your Best Software customer number to register. If you do not have this, please email cdsupport@dsareen.com to request it.

Timeslips Support

If you have any questions on the annual maintenance and support plans available, please contact our sales team on +44 (0) 20 8423 8855 or email dsales@dsareen.com . For information on any of our services please call on +44 (0) 20 8423 8855 or email services@dsareen.com .

The following tools are provided to help you get the most out of Timeslips:

Timeslips Email Support

Support is available by email to Timeslips customers with current support contracts. Email the Timeslips support team at tslsupport@dsareen.com.

Timeslips Telephone Support

Support is provided by telephone to Timeslips customers with current support contracts, between the hours of 9:15am and 12:45pm and 2:15pm and 5:15pm Monday to Thursday and 9:15am and 12:45pm and 2:15pm and 4:45pm on Friday, UK standard time, and with the exception of public holidays. Call the Timeslips support team on +44 (0) 20 8423 8855.

Timeslips Support Downloads

The Support Downloads page of Timeslips.com contains information on the most recent software releases, release notes, and any service releases to help you upgrade, if necessary. Service Release Instructions and Release Notes are also found on this page: http://www.timeslips.com/Support/downloads/default.asp.

Timeslips Online Support

Even if you do not have a current support contract, you can go to our free online knowledge center: http://www.timeslips.com/support/kcenter/.

OfficeTalk Support

Currently, Sareen Software is providing support contracts for OfficeTalk up to 31st January 2006. Support may be provided after this time, following consultation with OfficeTalk customers. If you have any questions on the support and also services available, please contact our sales team on +44 (0) 20 8423 9434 or email sales@sareen.com .

The following tools are provided to help you get the most out of OfficeTalk:

OfficeTalk Email Support

Support is available by email to OfficeTalk customers with current support contracts.

If you are in the UK or Europe, email OfficeTalk support at support@sareen.com.

If you are in the USA or Canada, email OfficeTalk support at ussupport@sareen.com.

OfficeTalk Telephone Support

Support is provided by telephone to OfficeTalk customers with current support contracts, between the hours of 9:15am and 12:45pm and 2:15pm and 5:15pm Monday to Thursday and 9:15am and 12:45pm and 2:15pm and 4:45pm on Friday, UK standard time, and with the exception of public holidays.

If you are in the UK or Europe, call OfficeTalk support on +44 (0) 20 8423 9434.

If you are in the USA or Canada, call OfficeTalk support on 1 800 683 1504.

OfficeTalk Support Downloads

The OfficeTalk Support Downloads page contains information on the most recent software releases, release notes, and the most recent service pack, OfficeTalk Version 4.01 (Service Pack 1), dated 15th March 2004. Service Release Instructions and Release Notes are also found on this area. If you are a customer with a current support contract and do not have the url for this area, please email support@sareen.com to request the url.

OfficeTalk Online Support

The online knowledgebase is available to OfficeTalk customers with current support contracts. If you are a customer with a current support contract and do not have the url for this area, please email support@sareen.com to request the url.